Frequently Asked Questions

Our FAQ section contains answers to some of the most common questions we receive. If you are unable to find an answer to your question here, please contact us at hello@hebediamonds.com or message us in our Live Chat for additional assistance. Kindly expect a response within 1 working day. 

 

DO YOU OFFER ANY GUARANTEES ON YOUR MERCHANDISE?

Hēbē Diamond Certificate of Guarantee accompanies every item purchased.
Diamonds sold at Hēbē that are certified by gem laboratories such as GIA (Gemological Institute of America) or IGL (International Gemological Laboratory) also accompanies the stone.

 

To maintain your merchandise in usable and wearable condition, we provide FREE jewelry cleaning. Meanwhile, for jewelry repairs including ring size adjustments, refinishing, soldering, polishing, gold plating, resetting and the likes, a minimal fee is charged. Chain and earring locks are also available. Contact us to know more of our jewelry services.

 

I WOULD LIKE TO WRITE A LETTER TO YOUR CORPORATE OFFICE. WHAT EMAIL ADDRESS CAN I USE?

Send us an email at hello@hebediamonds.com.
---
---
DO YOU SHIP ORDERS OUTSIDE THE PHILIPPINES?
We currently ship within The Philippines. However, we are currently working on shipping worldwide. 
---
---
RING SIZING AND ENGRAVING
---
Do all rings come in the same size or are there different sizes available?
When you purchase a ring through the website, you will be shown the size (or sizes) in which the ring is available. If you select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to 20 additional business days. Learn more about Ring Sizing in the footer of our website.

 

If you do not see your ring size listed for a ring you like, you may contact us through our Live Chat or email address (hello@hebediamonds.com) to determine if a ring can be ordered in your size.

 

Do you offer engraving? 

Hēbē offers engraving on select merchandise. For a price quote on specific engraving requests, please contact us through our Live Chat or email address (hello@hebediamonds.com) . Lead time will take up to 5 working days prior to shipping. 
---
---
CUSTOM DESIGN
---

Is it possible to create a ring online? Do you offer services to create custom jewelry that is "one of a kind"?

If you are interested in creating a custom piece of jewelry,  you may email us (hello@hebediamonds.com) the jewelry design you want us to quote.

Kindly follow this format:

Subject: Custom Order - For Quotation
Include in the email:
- Image/Sketch
- Dimensions
- Desired Material/s 
- Budget (optional)